The Premier League footballer posted on Instagram on Saturday to criticise Roan after her security spoke "in an extremely aggressive manner" to his wife and daughter after they saw the popstar at a hotel in Sao Paulo, Brazil.
Jorginho, 34, said his 11-year-old daughter was "extremely shaken and cried a lot" after the interaction and also hit out at the singer for not appreciating her supporters.
"Without your fans, you would be nothing."
Roan took to Instagram on Sunday and shared a video to her almost eight million followers as she addressed the incident.
"I'm just going to tell my half of the story of what happened today with a mother and child who were involved with a security guard who is not my personal security.
"I didn't even see, I didn't even see a woman and a child like ... no-one came up to me, no one bothered me like I was just sitting at breakfast in my hotel. I think these people were staying at the hotel as well.
"So, the fact that, like a security guard, who was - I did not ask the security guard to go up and talk to this mother and child, I did not.
"They did not come up to me. They weren't doing anything. It's unfair for security to just assume someone doesn't have good intentions when they have no reason to believe, because there's no action even taken."
Roan, 28, who was lying down in bed as she spoke in the video.
"I do not hate people who are fans of my music. I do not hate children - that is crazy.
"I'm sorry to the mother and child that someone was assuming something, that you would do something, and that ... if you felt uncomfortable, that makes me really sad. You did not deserve that."
Jorginho is married to Irish singer Catherine Harding and the pair have one child together.
Harding has a daughter from a previous relationship with actor Jude Law and Jorginho has two children from a previous marriage to Natalia Leteri.
The Grammy-winning singer, whose real name is Kayleigh Rose Amstutz, previously hit out at "entitled" fans for their "creepy" behaviour in a series of TikToks in 2024, where she emphasised the need for boundaries between celebrities and their fans.
