National

Customers unable to reach accounts in Westpac outage

By AAP Newswire

Dec 4, 2023

Westpac customers are having issues accessing account information in online and mobile banking. -AAP Image

An apparent online outage has some Westpac customers "experiencing issues" accessing their accounts, the bank says.

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"We're aware that customers are currently experiencing issues accessing account information in online and mobile banking," Westpac said in a statement on social media platform X on Monday night.

"Our teams are working to fix the issue.

"We apologise for any inconvenience and will continue to share updates here."

Update: 10:40pm AEDT. Online and mobile banking remains unavailable. Our teams are continuing work on restoring services. — Westpac Bank (@Westpac) https://t.co/rn2M8PXOhf December 4, 2023

In an update on X at 10.40pm AEDT, the bank said online and mobile banking remained unavailable.

"Our teams are continuing work on restoring services," Westpac said.

Some customers posting on X said they could not see their accounts after logging in to the bank's mobile app.

According to outage website DownDetector, more than 10,000 people reported problems accessing their accounts on Monday.